Shipping Policy

DHL is one of the leading companies in the field of logistics operations in the Kingdom of Saudi Arabia, and its services include shipping and delivery of electronic store products, and cover most regions of the Kingdom in order to facilitate the delivery of services to customers quickly and easily

Services:

Shipping and delivery service within the city

Intercity shipping and delivery service

International shipping service to more than 220 countries

Door to door pickup and delivery service

Delivery time between cities: 1 to 3 days

Delivery time outside the Kingdom of Saudi Arabia from 5 to 15 days

Policy mechanism:

The policy is prepared through the basket platform connected to the DHL website

Note: Domestic shipping requires a bill of lading and invoice number, and international shipping requires a bill of lading number, and the invoice is in English

Weight calculation method:

The invoice will include the actual or volumetric weight, whichever is greater

Actual Weight:

It is the weight calculated on the scale in kilograms

Volumetric weight:

The volumetric weight is calculated according to the following formula (length x height x width / 5000):

Example:

A shipment weighing 10 kg, and its dimensions are as follows:

Height = 100 cm

Width = 100 cm

Length = 100 cm

Volumetric weight = (100 x 100 x 100) / 5000 = 200 kg

Since the volumetric weight is greater than the actual weight; The volumetric weight of the shipment will be taken as 200 kg

Note: Gross weight and volumetric weight are both calculated automatically.

Shipping price starts from 28 riyals first 15 kg

And an increase of 2 riyals for every 1 kg

DHL Advantages:

The ability to track shipments directly through the website

Direct linking with your online store easily

The ability to set the time and date for delivery via the website with ease

Providing flexible additional services that meet the customer's needs, such as product packaging

Possibility to insure shipments based on the value of the shipment

Delivery on Saturdays for small shipments up to 30 kg. (available at select locations)

The possibility of delivering shipments to the customer without disclosing their information such as the value of the product or offering it to the customer, as the company is keen to remove the invoice before delivery. (suitable for gifts)

Ease of locating customers, as DHL informs the recipient of the shipment path through email or text message, and the recipient can select the appropriate pickup option for him

In the event of damage or loss of the shipment, or the desire to file a complaint regarding shipments, please follow the following:

ways to communicate

Phone number: 920003450

Mobile number: 920003450

Technical support

+966507712291